Privacy Policy
Desert Key ("Desert Key", "we", "us" or "our") operates the website desertkey.ae and provides short-term holiday home rentals across the United Arab Emirates. We respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what we collect, how we use it, and the choices you have.
By using our website or making a booking with us, you agree to the collection and use of information in accordance with this policy.
Information We Collect
We collect information you provide directly to us and information gathered automatically when you use our website:
- Information you provide: your name, email address, telephone number, billing and payment details, booking dates and guest details, and any identification documents required to complete a stay under UAE law.
- Information collected automatically: your IP address, browser and device information, pages viewed and other usage data collected through cookies and similar technologies.
- Communications: the content of enquiries and correspondence you send to us.
How We Use Your Information
- To process, confirm and manage your bookings and payments.
- To communicate with you and provide guest support before, during and after your stay.
- To comply with legal and regulatory obligations, including guest registration requirements of the relevant UAE authorities.
- To operate, maintain, personalise and improve our website and services.
- To send you offers and updates where you have consented to receive them. You may opt out at any time.
- To detect, prevent and address fraud, security issues and misuse.
Cookies
Our website uses cookies and similar technologies to keep the site working correctly, remember your preferences and understand how the site is used. You can control or delete cookies through your browser settings; disabling them may affect some features of the site.
How We Share Your Information
We do not sell your personal information. We share it only where necessary:
- With service providers who help us operate our business, such as our property-management and booking platform, payment processors, and cleaning and maintenance partners.
- With government, tourism or law-enforcement authorities where required by UAE law, including mandatory guest registration.
- Where required to comply with a legal obligation, enforce our terms, or protect the rights, safety and property of our guests, our team or the public.
Data Retention
We keep your personal information only for as long as necessary to fulfil the purposes described in this policy, including to meet our legal, accounting, tax and reporting obligations.
International Transfers
Some of our service providers may process data outside the United Arab Emirates. Where this happens, we take reasonable steps to ensure your information is handled securely and in line with this policy.
Data Security
We apply reasonable technical and organisational measures to protect your personal information against loss, misuse and unauthorised access. However, no method of transmission over the internet is completely secure and we cannot guarantee absolute security.
Your Rights
You may request access to, correction of, or deletion of your personal information, and you may withdraw any consent you have given. To make a request, contact us using the details below and we will respond in accordance with applicable law.
Children's Privacy
Our website and services are not directed at children under 18, and we do not knowingly collect their personal information.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "Last updated" date.
Contact Us
If you have any questions about this Privacy Policy or how we handle your information, please contact us:
Desert Key
Email: reservations@amfventures.co
Phone: +971 4 836 9501